Frequently Asked Questions

I forgot my password / username. What should I do?

Password Reset: Follow the instructions  here

Username: Attempt to sign in using your email, if you are still having problems, please submit a request  here, and our support team will assist.

I mistyped my email when I was signing up. What do I do?

You can change your email address by following  these instructions

My Gamercraft account was banned. How can I get it unbanned?

If you are banned, you can fill out a ban appeal form  here

My In-Game Account was banned. How do I link another account?

Unfortunately, having your In-Game Account banned is due to breaking the ToS of the game developer, which in turn breaks our ToS, and therefore we cannot link another account outside of your main account.

How do I verify my account to compete in ranked tournaments?

Learn about your competitive status  here. Please submit a request form  here if you still need your account to be checked and verified.

I accidentally linked the wrong In Game Account, how do I fix it?

Fill out a request form  here.

Can I link two different accounts from two different regions of the same game to one Gamercraft Account?

At this time, no. Only one account can be linked.

Do I need a different Gamercraft Account for each game?

No, you can link different game accounts to your one and only Gamercraft account.


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Support hours:

Monday-Friday 9am-5pm PST.

Support responds:

Within 24 hours during support hours.
Within 48 hours outside of support hours.


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